Shipping, Payments & Returns Policy
Victory Glass Inc currently ships most of its merchandise worldwide. Below is an outline of our shipping rates and policies.
For locations within the 48 contiguous states of the USA, we have a flat fee shipping policy based on the total purchase price which is as follows:
- Cart Subtotal of $25-$99.99 will have a flat rate shipping fee of $10
- Cart Subtotal of $100-$199.99 will have a flat rate shipping fee of $15
- Cart Subtotal of $200-$349.99 will have a flat rate shipping fee of $20
- Cart Subtotal of $350-$499.99 will have a flat rate shipping fee of $25
- Cart Subtotal of $500-$999.99 will have a flat rate shipping fee of $35
- Cart Subtotal of $1000 or more will have a flat rate shipping fee of $45 or actual shipping costs, whichever is greater
For customers anywhere outside of the 48 contiguous states of the USA we calculate actual shipping at the time of shipment. This shipping amount will be added to the order total you received during checkout and manually charged to your provided payment method prior to shipment.
Also note that some of our products do have an Additional Shipping Fee which will be applied to orders made by US residents. This additional fee can be due to size, shape or other factors that will require special processing during the shipment process. Any additional shipping fee will be noted on the product description and will be shown on the checkout screen as a line items titled Additional Shipping Fee.
Please note, we have a minimum order amount of $25.
Victory Glass Inc. does collect your credit or bank card information on our website so that we may process your order. We use the current standard of encryption technology on our website to ensure the safety and privacy of your payment details. Our website payment process is compliant with all current applicable laws in our jurisdiction.
Victory Glass Inc. does offer percentage discounts* on many of our products when larger purchase are made. Our discount schedule is as below and discounts are only applied to applicable products in your cart. If your order qualifies for a discount, the discount amount will appear as a line item labeled “Percentage Discount” in your shopping cart and on the checkout page.
- Order subtotals of $500-$999.99 will receive a 5% discount on applicable products.
- Order subtotals of $1000-$1499.99 will receive a 10% discount on applicable products.
- Order subtotals of $1500-$3999.99 will receive a 15% discount on applicable products.
- Order subtotals of $4000 or more will receive a 20% discount on applicable products.
*Note that some items are non-discountable and are marked as such in the product description. Percentage discounts will not be given on these items.
Victory Glass Inc. will provide an exchange or refund if you are not completely satisfied with your purchase. Items must be returned in the condition received with all original packaging and within 30 days of purchase to qualify for a full refund of the product price or exchange of the product.
If the item you would like to return was purchased 31-180 days ago, we will accept return of the item for in-store credit minus a 15% restocking fee on the original item price.
All shipping fees are non-refundable. No returns accepted after 180 days. Please note, Victory Glass Inc. does not offer exchanges or refunds for special order items or for any software purchased.
Please contact Victory Glass Inc. before shipping any product back to us. Returns will not be accepted without prior approval. Shipping and handling on returned merchandise is the responsibility of the purchaser and is non-refundable.